Return Policy
Eligibility
Return claim must be filed within 30 days after you received it.
Exception (Non-returnable items) are:
- Video Games, CD, DVD and Blu-Ray that are opened but is still playable. Region / console incompatibility are not accepted as manufacturer defect.
- Customer damaged - Item is no longer in the same condition as it was received.
Manufacturer Defect
Due to our partnership with Bandai Tamashii Nations/Bluefin, Good Smile Company and Kotobukiya, manufacturer defect issues for products by those manufacturers will be handled by their support instead of returning to us.
Contact the manufacturer below:
Bandai Tamashii Nations: https://shop.bandai.com/returns-replacements
Good Smile Company: https://www.goodsmile.support/en/inquiry_en/
Kotobukiya: support@kotobukiya.co.jp
Return Shipping Costs
Domestic
Seller (eKnight LLC) pay for return shipping label if it is seller's error.
Example includes but not limited to: Manufacturer Defect, Item damaged during shipment, Incorrect item shipped.
Buyer pay for return shipping label if it is NOT seller's error.
Example includes but not limited to: Buyer's remorse, Customer Damaged.
We no longer pay for return shipping label for box damaged for order or preorder placed after October 10, 2019. If you are a toy collector who greatly care about the condition of original box packaging, we strongly encourage you to opt for Collector Packaging Upgrade service at minimal cost to you. We will put extra care on your package and it will protect you from paying for return shipping label for box damaged reason.
International
Seller (eKnight LLC) will not provide return shipping label but may provide an alternative solution.
Return Process
Contact Us
To expedite the return process, please:
- Be as descriptive as possible regarding the problem with the item. Example: for figure, which part is broken/loose, for games, which part it freezes.
- Provide image(s) of the product showing the damaged part(s) including the packaging.
- If certain parts are defective or missing, please let us know. We may have those parts available.
If the reason for return is a result of eKnight LLC error, we will provide you a prepaid shipping label.
If the reason for return is NOT a result of eKnight LLC error, we will provide you return address to send the package back at your cost. Trackable shipping method is highly recommended.
Upon receiving the item back, we will inspect it and process your refund or send replacement as soon as possible (when available). Replacement is limited to one per order. If the replacement is not satisfactory, we may have to resolve the issue by giving money back refund.
Refund
Refunds are processed within 1 week of item receipt. Please allow 3-5 business days for the funds to be posted to your account.
Effective October 11, 2019, all refunds that are NOT due to our faults are subject to cancellation fee or restocking fee.
Example includes but not limited to buyer's remorse or incorrect mailing address.
Cancellation Fee on Paid Transaction:
Cancellation fee is 3% of total refunded amount (Not applicable to unpaid preorder).
One of most common issues is buyer does not know how to revise his shipping address (which sometimes different than billing address) at PayPal , especially international customers who has US shipping address.
Click here for instructions on how to revise your shipping address when sending PayPal payment. Please note that the interface may be different over time or if you are in different countries. Please contact PayPal for any questions.
Restocking Fee:
If the reason for return is not due to our faults, money back refund will not include our S&H fee. If the order was free shipping, we may deduct a reasonable restocking fee in the amount of our postage cost.
Return Abuse
We have been implementing friendly return policies for years to provide our customers for a better, safe, and hassle-free shopping experience. Most of our customers (if not all) are honest. However, return abuse may occur from time to time. In order to protect ourselves from recurring return abuse, we may limit your account when we decided that you abuse our service over an extended period of time.
Below are some examples of return abuse:
- Filing false claim in returning item to avoid paying for return shipping label
- Purchasing Halloween costume with the intent to return it after using it one time (wardrobing)
- Purchasing a new item, and returning a damaged, defective or counterfeit item that was already owned
- Purchasing a video game and return it after finishing the game or downloading digital content
- Violating our policies and filing fraudulent chargeback to payment provider